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NDA Conflict Resolution Course

The NDA Conflict Resolution course is tailored for all businesses and industries and for staff who may face conflict within their job roles


The Course duration:

5 Hours plus breaks

Certificate Validity:

Upon successful completion, certification is valid for three years.


  • More than 14 days = Money Back
  • 7 Days – 14 days = 50% refund
  • Less than 7 days = No refund

Maximum number of trainees:

16 (More can be accommodated by bringing in another trainer)

Assessment and Certification:

Professional NDA Approved Certificates,  Continuous assessment by trainer

Our qualified trainers come from a range of working backgrounds and all have an active professional and passionate interest in training.

Course content includes:

  • Defining Conflict Resolution, Physical Intervention, Proportionality, Reasonability and Accountability.
  • The Health & Safety at Work Act 1974, Common Law and the Human Rights Act 1998.
  • Department of Health Guidance for Restrictive Intervention policies
  • The difference between Restrictive and Non-Restrictive Intervention
  • Different Strategies and when, how and what to implement.  Recognising triggers and causes.
  • Risks to staff and service users.
  • Who can use PI and on whom.
  • Assessments and recording methods/note making
  • Defusion and De-escaltion techniques
  • Good and bad practices.  Challenging behaviour.
  • Communication skills – verbal, non-verbal, NVC’s
  • Differences between Aggression and Assertiveness.  Escalation stages
  • The ‘Conflict Resolution Model’
  • ‘Betari Box’
  • ‘Drama Triangle’
  • The qualification is assessed via on-going oral questioning and practical demonstration.

Book this course now